Privacy Policy

Last updated: June 2026

Cot Valley Leisure Ltd (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly and in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, or book accommodation with us.

Who We Are

Cot Valley Leisure Ltd operates Cot Valley Hideaway.

Registered in England and Wales.

If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the details provided on our website.

Information We Collect

We may collect and process the following information:

Information You Provide

• Name

• Email address

• Telephone number

• Postal address

• Booking details

• Guest information relevant to your stay

• Information relating to special requests

• Information relating to pets accompanying guests

• Correspondence sent to us via email, website forms or other communications

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Website usage information

• Referring websites

• General location information

This information helps us improve our website, services and user experience.

How We Use Your Information

We may use your personal information to:

• Respond to enquiries

• Process and manage bookings

• Communicate with you before, during and after your stay

• Take and process payments

• Comply with legal and regulatory obligations

• Improve our accommodation, services and website

• Prevent fraud and misuse of our services

We will only process your information where we have a lawful basis for doing so.

Direct Bookings

Where you book directly with Cot Valley Hideaway, we will use your personal information to manage your reservation, communicate with you regarding your stay and fulfil our contractual obligations.

Third-Party Booking Platforms

Accommodation may also be advertised and booked through third-party booking platforms, such as holiday accommodation websites, travel agencies and online booking services.

Where you make a booking through a third-party platform, that platform will collect and process your personal information in accordance with its own privacy policy. We may receive booking information from those providers in order to manage your reservation and communicate with you regarding your stay.

We encourage guests to review the privacy policies of any third-party booking platform they use.

Payments

Payments may be processed by third-party payment providers. We do not store full payment card details on our systems.

Please refer to the relevant payment provider’s privacy policy for information about how they process your personal information.

Marketing Communications

If you choose to subscribe to our mailing list or receive updates from us, we may occasionally send information about our accommodation, special offers and news.

You may unsubscribe from marketing communications at any time.

We will never sell your personal information to third parties.

Cookies and Analytics

Our website may use cookies and similar technologies to improve functionality and enhance user experience.

We may use website analytics tools, including Google Analytics, to help us understand how visitors use our website and to improve its performance.

Analytics data is generally collected in an aggregated and anonymised form and is not used to identify individual visitors.

You may control cookies through your browser settings.

A separate Cookie Policy may also be provided where required.

Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business, including:

• Website hosting providers

• Booking system providers

• Payment processors

• Email service providers

• Professional advisers

• Legal, regulatory or law enforcement authorities where required by law

We require third parties to handle personal information securely and only for legitimate business purposes.

How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes for which it was collected and to comply with legal, accounting and tax obligations.

Booking records and related financial information may be retained for up to seven years.

Your Rights

Under UK data protection law, you have the right to:

• Request access to your personal information

• Request correction of inaccurate information

• Request deletion of personal information in certain circumstances

• Request restriction of processing

• Object to certain processing activities

• Request transfer of your personal information

• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites and booking platforms. We are not responsible for the privacy practices or content of those websites.

Please review the privacy policies of any external websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page and will take effect immediately upon publication.

Contact Us

If you have any questions regarding this Privacy Policy or how we handle personal information, please contact us via the contact details provided on our website.

If you are dissatisfied with how your personal information has been handled, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

Information Commissioner’s Office

Website: https://ico.org.uk

Telephone: 0303 123 1113